![]() If you accidentally submit the wrong address when placing an order, please contact the supplier immediately (but there is a 50% probability of unsuccessful modification of the address, if the modification is unsuccessful, you will lose 100% of the money) modify your delivery address (If the supplier requires modification, you need to pay the modification fee). We will refund you if you are wrongfully charged. If you accidently are charged more than your order total, please contact customer service as soon as possible. Return shipping fees is the supplier's responsibility. You can also return the products in good condition for a full refund. You could choose to keep the products and our suppliers will issue a refund based on what you have received. Ask the supplier to ship the missing item or issue a refund. When you received your package and find that part of product isn't included, you should immediately take photos to send to the supplier. The supplier is in charge of the return shipping fees. Once you return the wrong products to the supplier in good condition, they will issue the full refund. Once the supplier receives the goods back, they will ship the correct product you ordered. If you do not wish to keep the products, the supplier will send you a shipping label to send the goods back. If you receive the wrong products, you should send photos or videos as proof to the supplier. Under this case, your orders still can not be shipped out in any reasons, you're qualified for a full refund and 5% order price as compensation. You agreed with waiting for replenishments. Supplier gave you replenishment & estimated order shipped out time. Products you ordered were out of stock but suppliers have replenishments on the way to their warehouse. You are also entitled to a full refund.īroken Promise of Restocking & Order Shipped out Time They will ask whether you want to wait for the products to be restocked or exchange for another product. ![]() ![]() When your order is out of stock, our customer service will contact you as soon as possible. If you purchase this product and apply for a refund due to your personal desire (dislike/no use), we will reject your application. Please note: We do not accept unwarranted refund orders. Once you submit the after-sales application, please provide photos or videos as proof to our customer service to decide how to process your return. If submitted after a month period, you will not qualify for the Return and Refund Policy. Member must submit after-sales application to the supplier to ask for return and refund policy within a month after the package has been delivered.
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